Last updated: 11 September 2026
These Booking Terms & Cancellation Policy apply to experiences sold directly by Peruvian Heritage Experience E.I.R.L., trading as Vigo’s Taste Travels and Lima’s Walking Chef. They form part of the booking agreement between the traveller and PHE.
1. Reservations and confirmation
An inquiry or selected date does not by itself create a confirmed booking. A booking is confirmed when availability has been accepted and the applicable payment has been received through the official payment method, followed by our written or automated confirmation.
For private, customized, educational, extended or supplier-based experiences, the proposal, itinerary and written confirmation may contain additional terms. Those specific terms prevail where they differ from this general policy.
2. Prices and payments
Prices, currency, inclusions and group-size conditions are shown on the relevant experience page, quotation or checkout. Unless expressly stated, personal purchases, optional items, insurance, transport outside the itinerary and services not listed as included are excluded. Payment is made through the official checkout or payment link; PHE does not request card numbers or online-banking credentials by email, WhatsApp or social media.
3. Traveller information and responsibilities
The booking holder must provide accurate contact details and promptly communicate relevant dietary, accessibility or mobility requirements. Participants must follow reasonable safety and meeting-time instructions. A parent, guardian or responsible adult must make reservations for minors and remain responsible for them during the experience.
4. Changes requested by the traveller
We will try to accommodate reasonable changes requested at least 7 days before departure. Changes depend on availability, venues, suppliers and any price difference. A change may be treated as a cancellation when it cannot reasonably be accommodated.
5. Cancellation by the traveller
- 7 or more calendar days before the scheduled start: full refund, less any non-recoverable payment-processing fee.
- 3 to 6 calendar days before the scheduled start: 50% refund.
- Less than 72 hours before the scheduled start, late arrival that prevents participation, or no-show: no refund.
Cancellation requests must be sent in writing to vigourteaga@vigostastetravels.com. The applicable time is calculated from the scheduled start time in Lima, Peru. Refunds are returned to the original payment method whenever possible; processing times depend on the payment provider.
6. Cancellation or change by PHE
We may modify, reschedule or cancel an experience when safety, severe weather, public restrictions, venue closure, minimum operational conditions, illness or force-majeure events make the original service impracticable. When PHE cancels a directly operated experience, travellers may choose a reasonable alternative date, credit or full refund. This does not limit statutory consumer rights.
7. Third-party suppliers
Some itineraries include museums, restaurants, vessels, transport operators or other independent suppliers. Their operational rules, safety requirements and cancellation conditions may apply. When a supplier’s non-refundable commitment is necessary for a private or extended itinerary, that will be disclosed before payment.
8. Health, weather and participation
Walking experiences take place in urban environments and may involve uneven surfaces, traffic, stairs, crowds, changing weather and food or beverage tastings. Participants are responsible for deciding whether the activity is suitable for them and for informing us of relevant requirements before confirmation. We may refuse participation where necessary for safety.
9. Complaints and governing law
We welcome the opportunity to resolve concerns promptly. Consumers may also use the Libro de Reclamaciones available in the website footer. These terms are governed by the laws of Peru and do not limit rights that cannot be waived under applicable consumer-protection law.
10. Contact
Peruvian Heritage Experience E.I.R.L. · RUC 20615143481 · Mz. “R” lote 9, Urb. Prolima, Los Olivos, Lima, Perú · vigourteaga@vigostastetravels.com · +51 935 753 649.
